COVID-19 Detailed Response

Partial List of Actions in Response to COVID-19:

  • Daily Organizational Actions:
    • Monitoring the situation closely through regular communication with the Centers for Disease Control (CDC), the California and County Departments of Public Health, and other governmental agencies
    • Activated our Emergency Management Team to make swift and informed decisions to protect our seniors and staff, respond to the latest developments and recommendations from public health experts, and keep our community informed
    • Early on, created a Contact Investigation Protocol and Contact Investigation Team, allowing us to respond quickly to suspected cases and protect our staff and seniors
    • Boosting the frequency of our staff communications to keep everyone informed and to maintain our strong On Lok culture while most staff are working remotely
    • Cancelled all community gatherings
  • In our PACE program:
    • Shifting from center-based to home-based services
    • Using telehealth to deliver our high-touch PACE model while seniors are sheltering in place
    • Providing more home care visits by reassigning center-based staff to help participants at home with their daily care needs
    • Delivering meals, groceries, medication, nutritional supplements, essential supplies and activity kits to seniors at home
    • Piloting virtual exercise and creative activities
    • Keeping our medical clinic open, but taking the extra precaution to do a phone screen of symptoms prior to coming into the clinic
  • At our 30th Street Senior Center:
    • Suspending in-person social activities after discussions with the San Francisco Department of Disability & Aging Services (DAS)
    • Continuing Mission Nutrition meal services with home delivered meals, and providing congregate meals as a “take out” service
    • Providing Case Management services remotely and limiting home visits to when essential to the well-being of clients
    • Piloting Always Active and Nutrition Education virtually
  • All Staff:
    • Following public health orders that require staff engaged in essential work and activities to wear face coverings
    • Implementing work from home policy for as many staff as is feasible
    • Redeploying staff to highest areas of need
    • Providing shuttle support to Community Caregivers due to reduced public transportation
    • Increasing our inventory of critical supplies, including personal protective equipment (PPE)
    • Ensuring our direct care staff follow updated protocols regarding proper usage of PPE for personal safety and to reduce community spread