By Kierre Peppars  On Lok Medically Tailored Meals Driver 

As a delivery driver for the On Lok Medically Tailored Meals (MTM) program, I have come to understand that we are not just delivering food — we are delivering care, dignity, and human connection.  

On Lok partners with San Francisco Health Plan (SFHP) to deliver medically tailored meals to SFHP members with complex medical needs. Meals are designed to improve health outcomes and prevent future hospitalizations.  

Every day, I see how this program transforms lives in quiet but powerful ways. One of my clients, a 94-year-old woman, had tried meal programs in the past, rejecting them all because she didn’t like the food. When she joined MTM, her case manager told me she was in poor health, frequently hospitalized, and not very social, often shutting her door on caregivers, cleaners, and even me. But things changed. She not only began enjoying our meals, but she also started greeting me with a smile every day. Her health has visibly improved, and now she enjoys chatting during our brief visits. She even jokes that all she is missing is daily ice cream. 

I have witnessed many clients experience similar turnarounds. One man on a renal diet looked frail when he first started with us. Today, he is active and energized, finally able to enjoy life outside of his apartment. Another client, who lives on the third floor of a walk-up and uses a wheelchair, found inspiration in the learning sessions with our dietitian. He started cooking his own meals and proudly showed me his creations. 

Many of my clients live in single room occupancy (SRO) housing or buildings where mobility and safety are real concerns. They deeply appreciate that I don’t just leave meals at the door or ask them to come downstairs, I bring their meals directly to them. For people who are isolated or have difficulty getting around, this personal touch makes a difference. 

A simple daily delivery turns into a chance for meaningful interaction, a moment of kindness and familiarity they come to look forward to. I am constantly told how grateful they are for the meals, the support, and the consistency that the MTM program provides. 

This work is more than a job to me. It’s a chance to make a small but lasting difference in people’s lives. On Lok Medically Tailored Meals don’t just nourish bodies — they uplift spirits and remind people that they matter. 

To support On Lok meals programs, visit: onlok.org/support-us/donate