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Privacy Policy

Disclaimer

Terms of Service

Mission Statement

Our mission is to provide our customers with a reasonably-priced and integrated website solution that will enhance revenue, improve customer support, and reduce website maintenance cost.

We make our mission a reality for our customers within a matter of weeks. The short implementation time frame ensures a quick return on investment.

This ensures that our product and customers are taken care of properly by providing the best solution, services, knowledge, and best practices.

Client List

The Web Suite product has been implemented in many different companies solving many different and significant problems.  Here is a partial list of our clients.

* Acorn Campus
* Advanced Micro Devices
* Asics Tiger
* City of Morgan Hill
* City of Oakley
* City of Pleasanton
* City of Hollister
* FICA
* Hisense USA
* OpNext
* University of Washington

If you are interested in learning more about specific implementations that is of interest to your situation, please contact us, let us know your needs, and we will provide you with a list of applicable projects.

Partnerships

We value our partners and we are always looking for companies with complementary products and service offerings that would be of value to our customers and vice versa.  If you are interested in partnering with us to market our products, please contact Nardo Manaloto at nardo@e21corp.com along with a description of the partnership you want to form.  Ask about our:

* Reseller Program
* Affiliate Program
* Complementary Product Program
* Complementary Service Program
* Consulting Program
* OEM Program

e21 believes in sharing the wealth with its producing partners.  Contact us about our generous profit sharing percentages.

News and Events

May 2003
Pacific Bank - One of the top banks in California, Pacific Bank has commissioned e21 to implement its Web Suite product as a based foundation for their Securities Portal initiatives.

April 2003
Hisense USA - A manufacturer of consumer electronics, Hisense USA challenged e21 to create a complex website where they can sell their products online, market to potential and existing customers, and support customers who purchased products from them.  e21 delivered this solution and the site is now active.

City of Hollister - A Northern California city with a vision for e-government awarded e21 with their e-government initiative contract.  e21 will use the Web Suite product to provide an advance citizen services website that will handle communication and collaboration between government service providers and the constituents they serve.

Office Location

Technology Office
10012 Norwalk Boulevard, Suite 140
Santa Fe Springs, CA 90670 - 007
(562) 777-1616

Web Suite Overview

e21's Web Suite product is a comprehensive and affordable solution for small to midsize companies who want to provide information about their company via simple content management, sell their products online, execute and managed email marketing campaigns, provide customer service and product support, as well as solicit customer feedback using online surveys on an integrated manner.

The Web Suite product accomplishes this enormous task by providng companies with several key applications.

Content Management - A simple to use application that enables any user to create and update website contents and information without the need to know programming. The solution contains a user-friendly WYSIWYG editor very similar to Microsoft Word for creating, modifying, and formatting web pages. This application also allows for managing different types of contents such as hyperlinks, frequently asked questions, and downloadable files.

Product Management - A comprehensive application for creating and managing detailed information about products companies are trying to sell online. This is a generic solution where users can define product specifications, descriptions, warranty information, images, packing details, categories, etc. The strength of this application is its configurability so regardless of what tangible product you have, its complex definitions and specifications can be accommodated.

E-Marketing Management - An application specifically designed to automate your online and email marketing efforts. With this application, you can define and manage your campaign demographics, email message contents (text or html), email lists, email subscriptions, email templates, and email distribution schedule. After the completion of the email campaign, an online report showing click through and subscription counts will aid you to target and serve your market better.

Support Management - A workflow based application that provides full cycle customer support request management via the website. This application allows constant communication, collaboration, and status reporting between customers and companies providing the online support. This application allow for custom support form integration, request workflow and routing, access to historical and current status updates, and email notifications and confirmations.

Feedback Management - A web-based application developed to address the need of companies to continously improve and better themselves by being closer to their customers and knowing their needs, desires, wants, wishes, and constructive feedback. Through this application, companies can develop survey forms and templates, manage anonymous or named survey participant lists, and obtain and export detailed, summary, and graphical reports of survey results.

If you are interested in either product information, seeing a demonstration, or having a prototype website developed, please contact Nardo Manaloto at nardo@e21corp.com or call (626) 215-1926.

Full Cycle Marketing Methodology

We patterned the Web Suite product after the marketing methodology we developed and implement for our customers.  This marketing methodology is called Website Full Cycle Marketing.  It is this methodology that makes our Web Suite product unique in the industry and in the market.  Below is a simple diagram that shows what the methodology is all about.

PUBLISH - At the center of the methodology is the company's website.  In order to do effective marketing, you need up to date contents.  If it is not easy to publish, change or update your website contents, then it lowers your website marketing effectiveness.  The Website Content Management application makes it easy for non-technical people to publish contents.

CATALOG - The company's website also need to address the products your company is trying to market.  Having a product catalog in your website is key to marketing your products.  The hardest part to having a product catalog is its maintainability and manageability.  The Product Management application makes it easy for any company to configure and build their product database and sell it effectively over the website.  This application can be easily integrated with any internet payment gateway and transaction processors.

MARKET - Now that a website with the proper information and product catalog has been established, it is now ready to be marketed and promoted.  The e-Marketing application addresses cold to hot email marketing.  This means the solution offers the flexibility to market to a fresh email list or to existing customer email database.  Email marketing can be ad hoc and automated based on a configurable email sending schedule.  This application is the one that produces the interest for the company's products and services.

SUPPORT - Marketing should be 24 X 7 operations by any company.  Once you have captured a sales via the website, the need to support and provide services to your customers is key to getting the next sale.  The Customer Support application is the communication bridge between your customers and your company and can be used as a means to learn what other products and services can be marketed to customers seeking support.  In our marketing methodology, customer support is considered and up sell mechanism.

FEEDBACK - It is important to keep your customers buying and happy.  In order to accomplish this, you will need to know how your customers feel about your company, products, and services.  This last step of the full cycle allows you to feel the pulse of your customer and based on the results of any anonymous or named surveys, you will be able to adjust and improve significantly.

Scenarios

In order to understand the Web Suite product, you need to better understand what problems or scenarios it solves in the business world. The following are some real world scenarios we solve using the Web Suite solution:

It's expensive to manage website contents - If your company still utilize a highly paid programmer to make website content changes, then this solution is right for you. This solution enables regular non-technical users to update and publish contents.

Our website contents have not been updated for the longest time - Stale contents can damage the reputation of your company. People perceive stale contents as a reflection of a company's ability to survive which will adversely affect the image you portray to your customers. This is only one valid reason. There are a lot more.

Our marketing, sales, and support are not integrated - The main reason for having a website is to market to your customers, sell your products to your customer, and support your customers on the product they procured from your company. If your website does not offer an integrated solution that addresses the full customer relationship cycle, then the effectiveness of your website is limited.

Our products are complex and hard to sell online - The majority of website builder tools and software out in the market is hard to customize when it comes to capturing your product specification and additional customization services will be required.  The Web Suite's Product Management application is highly configurable and can be adapt to many different types of products you can imagine.

Our marketing initiatives are not integrated with our website - One purpose of you website is to market your company, products, and services.  Your website tries to capture visitor's information for marketing purposes but does your website have an integrated email marketing application that can use internal or external email lists for targeted marketing?  If you don't have one, then you have to ask yourself how effective you are marketing your website to its intended and interested audience.

We don't provide customer service and support online - The main intent of providing support to your customer is to build a long term relationship.  This long term relationship usually equates to product and services sales with very little overhead cost.  Customers feels abandoned after any product or service sales and providing this capability to your website will continue your communication, which is the main ingredient to any relationship.

We don't know how our customers feel about us - Having a customer centric company means you need to be well connected to your customers.  You need to know what they love and hate about your company, products, and services.  The Web Suite has an integrated Online Survey application that will provide your company with customer intelligence.

We could go on an on talking about many other scenarios the Web Suite addresses.  If you want a first hand real world example, we can start a prototype website for your company to demonstrate the Web Suite's high return on low investment.  Please contact Nardo Manaloto at (626) 215-1926 or send an email to nardo@e21corp.com.

The Web Suite Advantage

The Web Suite provides many key advantages to our customers from a business and technology standpoint.  These advantages translate to tangible and measurable customer benefits.

* Cost-effective integrated solution
* Highly customizable solution
* Can accommodate application growth to support business
* Simple, easy-to-use, and elegant solution
* Robust application foundation
* Can accommodate any website front-end design
* Rapid return on investment
* Rapid implementation of complex websites
* Proven to increase business, customer relationship, and employee productivity

The advantages of the Web Suite product are too many to mention. You can take these advantages to your business by having e21 implement this solution for you within a 2 weeks time frame. We will guarantee that we will meet the challenges you provide.

Web Suite Features

The Web Suite product is a comprehensive product containing a rich and usable set of features and functions that are easy to use.  Each application that is part of the Web Suite product is represented with a listing of its major features.

Content Management
* WYSIWYG Editor
* Flexible Content Categorization
* Content Activation by Date
* Dynamic Website Navigation
* Web Suite Application Integration
* Document Management
* Frequently Asked Questions Management
* Hyperlinks Management
* Event Calendar Management
* News Management
* Product Management

Product Management
* Product Specification Management
* Product Color Management
* Product Legal Reference Management
* Product Categorization & Grouping (Customizable & Dynamic)
* Product Release Management
* Product Seasonality Association
* Product Cross Sell / Up Sell
* Product Search Engine
* Product Activation / Inactivation
* Product Multiple Images Association
* Product Warranty Definition
* Product Feature Highlights
* Scrolling Marketing Text Messages
* Product Reports

E-Marketing Management
* Email Campaign Management
* Email Template Management
* Email Subscription List Management
* Internal, External or System Database Distribution List Usage
* Plain Text Email Message
* HTML Email Message Editor
* Multiple File Attachments to Email Message
* Online Survey Association to Email Message
* Image Repository
* Sender Information Definition
* Email Send Frequency Scheduler
* Email Marketing Reports

Support Management
* Service Management
* Service Request Workflow Engine
* Service Request Worklist Management by Role
* Customer Profile / Account / Registration Management
* Service Forms WYSIWYG Editor
* Service Requests Detailed and Summary Reports
* Email Notification and Confirmation
* Service Status and Communication Display Console

Feedback Management 
* Survey Questions Repository
* Survey Questionnaire Management
* Survey Questionnaire Organizer
* Dynamic Online Survey Form Composition and Development
* Survey Rules and Chaining Definition
* Graphical Detailed and Summary Survey Results
* Survey Results Data Export
* Tight Integration with E-Marketing Application

Web Suite Screen Shots

Content Management

Product Management

E-Marketing Management

Support Management

Feedback Management

Pricing and Special Packages

Web Suite Product
The entire Web Suite product, which include the Website Content, Product, E-Marketing, Support, and Online Survey Application is sold at only $5,000.  Included with this price is a one day training session on how to use the product and how to integrate it to your existing or new website.  Installation and implementation is not included.

Web Suite Integration Package (Existing Website)
If you have an existing website and you desire to integrate and utilize the Web Suite product to enhance the managability of your website, we offer the Web Suite Integration Package for existing websites for only $7,500.  This package includes the Web Suite product and integration of the Web Suite applications into one existing website.  The implementation time is only 1 week.  If you have more than 1 website, we can integrate the Web Suite application for $2,500 for each site.  The following services are provided in the 1 week implementation time period:

* Current Website Analysis
* Web Suite Product Installation and Configuration
* Website and Web Suite Product Integration
* Web Suite User Training
* Web Suite Administrator Training
* Web Suite Developer Training

Web Suite Integration Package (New Website)
If you need a new website and desire to integrate and utilize the Web Suite product, we offer the Web Suite Integration Package for new websites for only $10,000.  This package inlcudes the Web Suite product, website development for one site only, and website and Web Suite product integration.  The implementation time is only 2 weeks.  If you need more than 1 website developed or if the website you desire is complex, we will size the project appropriately and provide you with a reasonable and fair quotation.  The following services are provided in the 2 weeks implementation time period:

* Website Design and Development
* Web Suite Product Installation and Configuration
* Website and Web Suite Product Integration
* Web Suite User Training
* Web Suite Administrator Training
* Web Suite Developer Training

Web Suite Hosting
If you desire a turnkey solution, e21 can also host your application in our data center.  Our hosting package is optional.

* Hosting Set Up Fee - $500
* Monthly Hosting - $100 (minimum 6 months contract)
* Support and Maintenance (see Support Packages)

Web Suite Support Packages
We also provide technical support packages based on number of incidents (no incident rollovers).  The following are our support packages:

* Per Incident - $75/hour
* Bronze Package - 5 Incidents - $250/month
* Silver Package - 10 Incidents - $400/month
* Gold Package - 15 Incidents - $500/month

Web Suite Customization Services
If your business needs require more customization outside of what our packages offer, we will provide these tailoring services on a time and material basis with an hourly rate of $75 per hour per consultant.

If you are interested in purchasing our products and service packages, please contact Nardo Manaloto at (626) 215-1926 or send him an email with your contact information at nardo@e21corp.com.

Frequently Asked Questions

Q: What is the Web Suite product?
A: Web Suite designed to automate and integrate your website contents, online marketing, customer support, and customer feedback functions into an integrated customer facing solution.

Q: What technology is Web Suite developed on?
A: Web Suite is developed on Microsoft technology and standards such as Active Server Pages, COM objects, .NET, SOAP, IIS, and SQL Server.

Q: Do I need to develop a new website to use your product?
A: No.  The Web Suite product can be integrated to your existing website by referencing contents in the Web Suite database into appropriate content sections of your website that you want to be dynamic.

Q: Can we add custom applications to Web Suite?
A: Yes.  The Web Suite product is built on a robust web application platform called eFrameWork.  This platform gives the Web Suite product the capability to integrate new and custom web-based applications written on Microsoft web programming languages.

Q: If we buy Web Suite, do we have access to the source code?
A: Yes.  However you are not allowed to resell or export the application to other countries for commercial purposes.  Please note that Web Suite is not an open source software but is a commercial product.

Q: Why is your product priced reasonably compared to your competitors?
A: We believe in providing high quality software for a very reasonable cost with very high return on investment.  This is the only way we do business with our customers.

Downloads

Please visit this section of the website from time to time to download product information, updates, patches, fixes, and free plug-ins.

• Web Suite Marketing Methodlogy Flyer
• Web Suite Product Flyer

Company Overview

e21 is a fully integrated Silicon Valley-based marketing, public relations, and technology solutions company. We provide solutions and services that enable companies, large or small, to position themselves, strengthen their relationships with ongoing customers, and win new customers.

Our range of solutions includes our flagship product called Web Suite designed to automate and integrate your website contents, online marketing, customer support, and customer feedback functions into an integrated customer facing solution.

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• ??????
• ??????????, PR News Wire? Business Wire
• ?????S&P Snapshot Report, S&P MarketScope@Home, Lipper Mutual Fund Profiles, Annual Stock Reports, SEC fillings and more ?????????

?????????? ???? ?? "Portfolio Demo" ? "Trading Demo"?

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• ???????????????????
• ????? (???? ?????????????????) ????????? (626) 293-3119, ???????????
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  105 East Valley Boulevard
  Alhambra, CA 91801
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Contact Us

Technology Office
10012 Norwalk Boulevard, Suite 140
Santa Fe Springs, CA 90670
(562) 777-1616

Product Information
Nardo Manaloto
(626) 215-1926
nardo@e21corp.com

Driving Directions

San Francisco, March 13, 2002 -- On Lok gains “organization of the year” honors in the Public Health Heros program for its contribution to promoting the health of older adults. The Public Health Hero program began in 1996 as an avenue for the School of Public Health at UC Berkeley to increase awareness of the health field.

The Public Health Hero program recognizes organizations and individuals for their significant contributions and exceptional commitment to promoting and protecting the health of the human population. A gala celebration will be held on Friday, March 15, 2002 at the Rotunda, 300 Frank Ogawa Plaza, Oakland.

On Lok has a long history as a non-profit health and community based long-term care program serving older adults who want to remain living in their own homes despite complex chronic illnesses. “For 30 years, our health program has been providing care, dignity and independence to older adults in San Francisco,” explains Jennie Chin Hansen, Executive Director. “Our members, whose average age is 82, receive complete medical, pharmaceutical, nursing, rehabilitative, recreational, and in-home care services as well as transportation and meals to help them live in their homes and communities.” On Lok’s program is the prototype that spawned PACE, the first new Medicare provider program since Hospice. Federal legislation signed into law in 1997 made PACE available in all 50 states. Now 26 PACE programs nationwide have replicated the On Lok model.

On Friday, May 3, 2002, On Lok celebrates its 30th Anniversary with a night filled with inspiring reflections in the midst of a turbulent health care system. The celebration takes place at the Westin St. Francis in Union Square, San Francisco. For more information, call David Baker at 415.292.8732.

“It is an honor to be recognized as a Public Health Hero by UC Berkeley in a year where we are also celebrating a milestone,” says Hansen. “We are excited to have helped over 4,200 frail older adults in the past 30 years and look forward to serving thousands of others in the next 30 years.”

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For additional press information contact:

Arline Siu
415-292-8731

San Francisco
30th Street Center Serving the Noe Valley, Diamond Heights, Excelsior, Glen Park, St. Mary's Park and Outer Mission neighborhoods	Mission Street Center Serving the Mission and Excelsior neighborhoods
Fillmore Center Serving the Western Addition neighborhood	Montgomery Center Serving the North Beach, Telegraph Hill, and Chinatown neighborhoods
Geary Center Serving the Richmond and Sunset neighborhoods	Powell Center Serving the Chinatown and North Beach neighborhoods
Jade Center Serving the Polk Gulch, South of Market and Japantown neighborhoods. Primary focus is the mono-lingual Chinese population.	Rose Center Serving the Polk Gulch, South of Market and Japantown neighborhoods

Fremont	San Jose
Fremont Center Serving the city of Fremont, Newark and Union City.	San Jose Center Serving all of Santa Clara County except San Martin, Morgan Hill and Gilroy.

This summary shows highlights of the benefits provided by On Lok for employees in a regular status. Complete details are included in the plan document for each benefit plan. If there are differences between this summary and the plan document, the plan document will govern. This summary and other descriptive materials are subject to change without notice. Please contact your HR Representative for current information.

On Lok Lifeways is a certified PACE (Program of All-inclusive Care for the Elderly) Program.

The Program of All-inclusive Care for the Elderly (PACE) model is centered around the belief that it is better for the well-being of seniors with chronic care needs and their families to be served in the community whenever possible.

PACE serves individuals who are aged 55 or older, certified by their state to need nursing home care, able to live safely in the community at the time of enrollment, and live in a PACE service area. Although all PACE participants must be certified to need nursing home care to enroll in PACE, only about seven percent of PACE participants reside in a nursing home nationally. If a PACE enrollee does need nursing home care, the PACE program pays for it and continues to coordinate his or her care.

History of PACE- Modeled after On Lok Lifeways

The PACE model of care can be traced to the early 1970s, when the Chinatown-North Beach community of San Francisco saw the pressing needs of families whose elders had immigrated from Italy, China and the Philippines for long term care services. Dr. William L. Gee, a public health dentist, headed the committee that hired Marie-Louise Ansak in 1971 to investigate solutions. They, along with other community leaders, formed a nonprofit corporation, On Lok Senior Health Services, to create a community based system of care. On Lok is Cantonese for "peaceful, happy abode."

For more information on PACE, please contact the National PACE Association:

National PACE Association
801 N. Fairfax Street, Suite 309
Alexandria, VA 22314

Phone: 703.535.1565

Fax: 703.535.1566

Email: info@npaonline.org

Website:  http://www.npaonline.org

We strive to provide a wide range of information in On Lok’s online Press Kit for members of the press and those seeking information about our company.  Should you find that you need information you don’t find here, or items such as photographs of our management team and digital copies of our logo, please contact us at pr@onlok.org. 

Beverly Aabjerg

1333 Bush Street

San Francisco, CA

On Lok Lifeways' innovative plan of comprehensive care is a remarkable model for successful alternatives to life in a nursing home.

Learn more about our nationally recognized program from our latest press releases and media coverage.

Press Releases

Publications

News Articles

Events

Newsletters

Making news supporting and advocating for the elderly is what On Lok, inc. has been doing for over thirty years. See the most recent stories about our work below.  And, if you wish to speak with us about any of these stories, we welcome you to email us at info@onlok.org

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February 16, 2010
On Lok Looks to Expand PACE Model of Long-Term Care to
Rural California Through Grant:

-  -  -  -  -  -  -  -  -  -  -  - 

February 16, 2010
SF's On Lok nonprofit to use $100K grant to expand model to rural areas:

http://sanfrancisco.bizjournals.com/sanfrancisco/stories/2010/02/15/daily20.html

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On Lok, inc.'s online Press Kit offers a variety of information for members of the press and those seeking information about the company.  If you would like photos of our management team, our logo, or additional information, please contact us at pr@onlok.org. 

Working at On Lok, inc. gives you more than just a paycheck.  It gives you the satisfaction of helping others and contributing to a worthwhile cause.  We also offer an outstanding benefit package, as well as many other benefits such as commuter checks, employee discounts and flexible spending accounts.  To learn more about how you can be part of the On Lok, inc. team, click on the links below:

} Employment Opportunities

} Employee Benefits

} How to Apply

On Lok, inc. is an Equal Opportunity Employer.

Seniors 60 years and older who need assistance in organizing and managing their long-term/short-term care can receive help from our bilingual (English/Spanish) Case Managers.  The goal of the program is to reach isolated or at-risk seniors and help them maintain their independence in their own home.  Some of the services that we provide include:

} Arranging and monitoring In Home Support Services

} Home delivered meals

} Paratransit services

} Assistance with Medi-Cal and Medicare counseling

} Referrals to money management services, legal services
  or medical appointments

} Advocacy and assistance with solving a variety of problems
  for homebound individuals

For more information about the Bilingual Case Management Program, call

415-550-2210.

The 30^th Street Congregate Meals Program provides over 400 hot, nutritious midday meals to six dining rooms throughout San Francisco.  We prepare all these meals in our 30^th Street kitchen.

Our registered dietitian plans all meals to make sure they are low-fat, include lots of fruits and vegetables, and are healthy for seniors.  We make all meals from scratch and offer a variety of foods, including Latino, Asian and traditional American.

30^th Street Dining Room